Terms and Conditions


STANDARD TERMS AND CONDITIONS OF SALE
Company details

Fotofactor.dk

Fotofactor

Storegade 27A 6100 Haderslev 
Denmark

cvr-40018239



e@fotofactor.dk

PRICES AND CURRENCY
All prices on fotofactor.dk are current retail prices in Danish kroner including 25% VAT but excluding fees and delivery costs to addresses outside of Denmark, when payment is made using a credit card issued in Denmark.
The prices are always shown in Danish kroner when the web shop is viewed in Danish.
Transactions will always take place in Danish kroner. Your card issuer may charge additional fees for currency conversion. BKS Decor is not responsible for any fees charged by your card issuer.
Goods delivered by post to countries outside the EU are exempt from VAT. However, you may have to pay customs charges, for which BKS Decor is not responsible.
BKS Decor is not responsible for any misprints, failure to update product information, changes to prices nor for any items which are sold out or discontinued.
PAYMENT
As a private customer the payment options available to you are to pay by credit card or PayPal at fotofactor.com, since this ensures the highest level of security for you, the consumer.
We accept the following credit cards: Dankort, Visa, Visa Electron, MasterCard, Maestro, V PAY, JCB, UnionPay, American Express.
When you pay by credit card, we don’t draw the money from your account until your goods are dispatched. You will receive a receipt for your payment together with your goods.
ORDER CONFIRMATION
Once you have placed your order you will receive an order confirmation. The order confirmation will be sent to the e-mail address that you provided when you placed your order. The order confirmation contains an order number which must be quoted in all correspondence with BKS Decor.
STOCK
All products displayed on the website will, as a general rule, take 5 to 8 days to deliver. However certain products may take 6 to 10 days to deliver.
DELIVERY
Your order will be delivered via UPS. UPS is the world's largest delivery company and guarantees you reliable delivery of your parcel. UPS will notify you of the status of your delivery via e-mail indicating the expected delivery date, your delivery number and a link which will allow you to track the parcel from dispatch to delivery to the supplied address. UPS will attempt to deliver the parcel to the supplied address three times. The UPD delivery driver may attempt to contact you by telephone during delivery in cases of doubt. If you are not home at the time delivery is attempted, UPS will leave a note with a contact number for their call centre and other important information concerning the delivery. You can then contact UPS to arrange a convenient time and place for the parcel to be delivered.
For the delivery of all other goods we use GLS. GLS will notify you of the status of your delivery via e-mail indicating the expected delivery date, your delivery number and a link which will allow you to track the parcel from dispatch to delivery to the supplied address. In certain areas GLS works in partnership with Post Denmark, meaning your package may be delivered by Post Denmark. Consequently, if you are not at home when delivery is attempted, your package may be delivered to your local post office for later collection. You will receive a delivery note from Post Denmark in connection with this.
RIGHT OF CANCELLATION
Under Danish law, you have the right to return the purchased product within 30 days of receipt. If you wish to return an item, the condition and quantity of the item/goods must be the same as when the item/goods were received. The product must be returned intact in its original packaging, since the original packaging constitutes a significant element of the product’s value.
When returning goods you must include a copy of your invoice.
You can cancel a purchase by:
1) refusing to accept delivery of the goods, or
2) returning the goods, either in person or by post, to BKS Decor within the 30 day returns period.
The postage costs of returning goods to BKS Decor shall be covered by you, the consumer.
Assuming the goods are returned in a manner which meets the stated terms, you will receive a refund within 14 days of us receiving the product. The refund will be repaid to the credit card used to make the original purchase.
NB! Packages sent cash-on-delivery will be refused delivery.
Send the item you are returning to:

Fotofactor

Storegade 27A 6100 Haderslev 
Denmark


Denmark



WARRANTY
You have 24 months' warranty on products purchased from BKS Decor. If you are unlucky enough to receive an item you did not order, or a damaged item, you must submit a claim for a refund within a reasonable space of time of becoming aware of the fault. A claim submitted within 2 months is considered to have been submitted in a timely manner.
Claims can be submitted by e-mail to: e@fotofactor.dk
You can invoke your warranty by sending the faulty goods back to us together with a clear description of the fault. We will, of course, pay reasonable postage costs in the event that you have to return faulty or damaged goods. Returned items must always be packaged securely such that the item does not suffer damage in transit. We reserve the right to remedy a fault or replace a defective item with an undamaged item rather than refund the cost of the item.
The warranty may only be invoked where the claim is legitimate and the defect has not been caused by improper use or hazardous behaviour on the part of the customer.
Always remember to include a description of the item’s fault.
Send the item you are returning to:

Fotofactor

Storegade 27A 6100 Haderslev 
Denmark




CONFIDENTIALITY POLICY
Your personal details, including your name, address, telephone number etc. will be treated confidentially and only be used to process your order. Legislative requirements for commercial enterprises stipulate that we are required to retain your personal information for five years.
Your personal data will be transmitted to fotofactor.dk in unencrypted form. Your personal data is stored by fotofactor.dk in a database on a central server which employs the best possible security measures as regards unauthorised remote access. We will not disclose your personal data to third parties. According to the Danish Data Protection Act you have the right to access your personal data and to challenge the storage of particular items of data relating to you.
By signing up for our e-mail newsletter, you grant us the right to send you product details and special offers. You can unsubscribe at any time by clicking the unsubscribe link in the e-mail.
COPYRIGHT AND IMAGE USE
It is not permitted to download or reproduce images from fotofactor.dk. Any person(s) attempting to reproduce images from the site will be prosecuted.

These terms and conditions are valid as of April 2017